Refund policy
# MORE YOU Return & Cancellation Policy
Check the individual return policy along with the overall return policy guidelines.
Return Policy Guidelines
Timeframe: Return request to be initiated within 8 hrs [clock hrs] from the receipt of the article.
Combo Offers: Articles on combo offers could not be returned.
How to Initiate:A return request could be initiated online by the customer from Account-Orders- view Order Details for any delivered order.
Eligibility Threshold: Products whose billing price, after all discounts and coupons applied, is above Rs. 599/- are returnable.
Required Proof: A return request will be approved ONLY if it is accompanied by a clear picture of issue(s) the customer wishes to report.
Approved Categories: A return request will be approved only if it falls in the following categories:
- Received a different product than ordered
- Received Broken
- Received a different colour than ordered [altogether a different color, i.e., received Green when ordered Red ]
- Or for similar reasons not listed here
Rights Reserved: More You reserves all the rights to approve OR disapprove any return request received.
Return & Pickup Process
Once the return request is approved by the More You team, the return process will be initiated. You will have to make sure that the article is packed properly in the original packaging boxes, along with all the accessories and with the invoice.
Pickup Address: The article will only be picked up from the address where it was delivered.
Quality Check: Once the returned article reaches the More You warehouse, it would be quality checked, and if found not in original condition, used, roughly handled, a different article, or an article not in original packaging with invoice and accessories, More You reserves all the rights to refuse any refund.
More You reserves all the rights to process OR refuse any refund after completing the quality check on the return article received.
Uncollected Prepaid Parcels: In the case of prepaid orders, if you fail to collect the parcel from the delivery agent even after multiple attempts made by the courier agency, a refund will be processed only after the parcel is returned to the company warehouse [it takes about 15 to 20 days for the parcel to reach back to the warehouse].
Refund Processing For Returned Articles [Returned due to any reason]
- Refund via original mode of payment.
- Refund processing will be done within 2 working days after the quality check of the returned goods are done and found OK.
- COD refund will be done to your bank account via NEFT/RTGS/ IMPS. The bank account details will be collected online via return request form for delivered order.
- Refunds will reflect in your account within 10 to 15 days’ time form the day the refund is processed.
Shipping Deductions:
- Shipping charges will not be refunded.
- In case of articles shipped to you free of shipping charges, one-way shipping charges will be deducted from the amount to be refunded.
MORE YOU Cancellation Policy
An order could be cancelled within 4 hrs [clock Hrs] from placing the order OR before shipping is scheduled with any courier agency, whichever happens first.
Refund Processing For Cancelled Order
- Refund via original mode of payment.
- Refund Processing will be done within 2 working days of order cancellation.
- Refunds will reflect in your account within 10 to 15 days’ time form the day the refund is processed.
Cancellation By More You
More You reserves all the right to cancel any order in case the address is incomplete or lacks complete details or for any other reason deemed appropriate by More You.
An order could also be cancelled by More You if, for reasons beyond our control, an item cannot be shipped to you.
Refund Processing For Orders Cancelled By More You
- Refund via original mode of payment.
- Refund Processing will be done within 2 working days of order cancellation.
- Refunds will reflect in your account within 10 to 15 days’ time form the day the refund is processed.
